A variety of software tools have come into existence for the management of knowledge.
These tools generally provide features such as intranet, logged chat, search, FAQ lists,
personalization, database maintenance and so on. All these supposedly help the process
of knowledge sharing within an organization. The development of technology has resulted
in facilities such as the Internet, search engines, group support systems, portals, data
warehouses and the use of artificial intelligence techniques. This is very useful in
managing large databases of knowledge and providing access to them from anywhere in the
world. It is in this regard that software tools provide valuable assistance to knowledge
management systems.

The question of managing and keeping track of myriad documents in an establishment,
searching for a certain piece of knowledge from a huge knowledge base, or providing
customer service round the year, 24/7, is resolved through software tools that help
organize and manage knowledge.

Knowledge management tools have the advantage of the existing information technology
infrastructure in any organization. With the evolution of the IT industry, companies are
keen to empower their employees with access to information, intranets, document
management tools and full text indexing tools, to name a few, as called for by knowledge
management. It follows, therefore, that employing those technologies in knowledge
management has encouraged the development of knowledge management tools. Knowledge
management is nothing but a collection of technologies used for authoring, indexing and
storing data, and for the application of this information and knowledge, where
applicable.

Knowledge is an invaluable advantage for organizations, and the security of this
knowledge has to be addressed by all tools used in the management of this knowledge.

No matter what the type or format of knowledge, it has to be stored in repositories. All
tools that sustain these repositories must have shared features such as regulation,
storage, search and recovery, content delivery and content evolution.

Knowledge Management provides detailed information on Knowledge Management, Knowledge
Management Software, Knowledge Management Systems, Knowledge Management Tools and more.
Knowledge Management is affiliated with Supply Chain Management Software.

Article Source: http://EzineArticles.com/?expert=Kristy_Annely

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